Customer Support & Operations UK Team Lead

About Method:

Method work to empower workplace communities to create a more sustainable future. Our goal is to enable organisations around the world to divert over 1 billion kgs of waste from landfills by 2030. We are well on our way to this goal and looking to ramp up our efforts with some exciting new developments over the next several months.

As a certified B Corporation, we believe that better habits create a better world. We are designers. We are sustainability advocates. We are change facilitators. Our bins can be found in some of the world’s most influential workplaces including Atlassian, Canva, Xero, Foster + Partners, The University of Melbourne, and The Office Group.

Since our launch in 2015, we have won numerous reputable business awards for emerging business, sustainability, innovation, and design. In 2020, we were named Brand of the Year in LaCerta's first annual Technology & Marketing Awards in the UK.

With an industry-first product being launched this year - there has never been a more exciting time to work at Method.

About the role

As the Customer Support & Operations UK Team Lead, you will be responsible for creating a positive brand experience for our new and existing customers in the UK and abroad.

Our ideal candidate will be driven to create and execute exceptional customer experiences. Currently, our London team is small with two team members, but we are looking to grow over the next few years, so we are searching for someone that is comfortable taking the lead in a changing environment.

In this role, you will:

  • Manage the day-to-day customer engagement by offering technical support and resolving issues by email, phone, and through apps
  • Work closely with our sales team to ensure orders are processed quickly and accurately from quotation to invoice
  • Provide guidance to the UK support team, helping them to understand the Method system and best operations practices
  • Work closely with our third-party logistics and suppliers to ensure stock is delivered in full and on time.
  • Manage international customer freight requirements and any quality control issues
  • Foster and build local partnerships to improve processes and grow our UK team

We’re after someone with:

  • Previous experience in a similar role
  • The ability to lead and manage people in a nurturing environment
  • Excellent written and verbal communication skills
  • An agile and flexible working style
  • Adaptable organisation and planning skills with great attention to detail
  • Personal resilience and the ability to work independently
  • A growth mindset that can help us scale our UK team over the next several years
  • Tech-savviness and the ability to grasp new technologies quickly
  • An interest in sustainability and an understanding of recycling practices

As an action-orientated support and operations professional, you’ll be highly self-motivated to deliver beyond expectations. You have the grit to achieve our goals and ensure the customer experience is positive from start to finish.

Why people love it here!

Method are a small, friendly team that put sustainability and customer success at the forefront of everything we do. We work collaboratively with one another and our customers to ensure the best possible outcomes for all.

As a team of designers, salespeople, and marketers, we are predominantly based in Wellington, New Zealand, with growing teams in Sydney and London. We aim to be a preferred employer, and we pride ourselves on our open, inclusive, and transparent culture.

At Method, you’ll find a platform to utilise and grow your operations experience, while making a visible difference to the environment. We are an enthusiastic team that supports personal and professional growth. We believe strongly in work-life balance, performance incentives, and generous leave entitlements.

Applications close as soon as we find the right candidate, so apply today!

Interested in joining the team?