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FAQ

Q: What is unique about Method?

A: We spent three years researching and prototyping a solution for inconsistent and ineffective office recycling.

This Design Story led to our Method 60L Office Recycling Bins, that connect to create freestanding Method Recycling Stations.

Customise your waste streams and their position in your floor-plan to accomodate office layout changes and growth. Encourage accountability and action with a visible marker of your commitment to sustainability. Save costs and cleaners time with communal recycling stations, which eliminate the need for individual desk bins.

We make recycling visible, flexible, and beautiful.

Q: How are Method’s Recycling Bins made?

A: Method bins are designed and made in New Zealand

The Sixty is made from:

  • The black components (bin base and lid surround) are made from polypropylene, at least 50% of which is recycled materials.
  • The coloured lids are made from Polypropylene, currently, this material is the strongest, most durable, and most effective for our products.

The Twenty is made from:

  • The black components (bin base and lid surround) are made from polypropylene, 100% of which is recycled materials.
  • The coloured lids are made from Polypropylene, currently, this material is the strongest, most durable, and most effective for our products.

Q: How many Method Recycling Stations does my office need?

A: We suggest one Method Recycling Station per 30 employees, adhering to our recommendation that every worker should never be more than a ten-second walk from recycling bins. We have created our Solution Finder tool to make selection simple for your business.

Q: Where should my Method bins go?

A: We have put together a bin placement guide to help you place your Method bins to maximise their effectiveness. You can read more about our philosophy of Open Plan Recycling here.

Q: What colours do Method bins come in?

A: Method bin bases come in our signature matte black colour, the lids are coloured and labelled to match industry standards. See the full range in your area on our shop our get in touch if you need something out of the ordinary.

Q: Can I mount my bins to a wall?

A: Method's Connectors can lock the Sixty Litre Bins, side-by-side, back-to-back or to a wall, a solution for the Twenty is currently being designed.

Q: Which waste streams do I need for my office or large facility?

A: Waste streams differ depending on the geographical location of where your recycling bins will be. You may find our Solution Finder tool helpful for creating your suggested Method Recycling Station, based on your region and office size.

To help prevent confusion for cleaners and waste service providers, we suggest ensuring your waste streams are the same as those of your site’s larger waste facilities – for example, where your bins will be emptied before being collected.

Q: Do you collect the waste?

A: Method's recycling bins facilitate effective separation of waste and recyclables, we do not collect the waste. We have put together a guide to help you select a waste provider.

Q: How do I make a recycling 'station'?

A: Many workplaces create stations simply by placing the bins next to each other, however, we have designed Connectors so that you can lock the Sixty Litre bins into place either side-by-side, to a wall, or back-to-back. This is particularly useful in high traffic areas to stop the bins from moving.

Q: What size stations can I make with the Connectors?

A: The Connectors come in two sizes - 2 or 3 bin stations, however, larger stations can be made by using the HD Expansion kit. This attaches two Connectors together to form larger stations.

For example for a four-bin station attach two 2 station Connectors with an expansion kit, or for a five-bin station attach a 2 bin and a 3 bin Connector with an expansion kit. Still not sure? Get in touch with one of our knowledgeable BDMs here and they will be able to help you out.

Q: What bin liners do you recommend for our bins?

A: We recommend our range of Bin liners. Though any liner can be used with the bins, ours have been specifically tailored to fit our bins perfectly.

Q: Can I use Method bins without liners?

A: The standard practice for most offices is to have their cleaners take the waste bags to the facilities area of their building, empty the contents and then put their bin liner into the Landfill or Soft Plastics recycling bin. The Twenty Litre bins also have easy-grip handles so that you can easily tip the contents into a larger bin without changing the liner each time.

Method bins can be used without liners, but you will need to clean your Method bin once you have removed the recycling.

When you shop online with Method we guide you through the delivery process and the price will be generated from the information you provide. We make sure your products are delivered by the best carrier at the best prices.

If you have any concerns regarding the delivery of your online order, please contact us here.

If you’re a customer with a Method account and agreed payment terms, your order will be delivered as below.

Delivery

When you order with Method, we make sure your products are delivered by the best carrier at the best prices. Shipping costs are estimated for shipping to a commercial business location that is easily accessible by the general public.

Courier

Method Sixty Litre Bins - Orders of 4 or fewer bins are shipped by courier.

Method Twenty Litre Bins - Orders of 6 or fewer bins are shipped by courier.

The courier will deliver during normal weekday business hours.

A signature is required upon delivery. Before you sign for your delivery, check all items have been delivered as shown on the packing slip, and look for any damage to your products.

Freight

Method Sixty Litre Bins - Orders of 5 or more bins are shipped by Freight on pallet(s).

Method Twenty Litre Bins - Orders of 7 or more bins are shipped by Freight on pallet(s).

The shipping costs cover a single delivery at the ground floor during normal weekday business hours. The costs do not cover delivery above the ground floor. E.g. Level 1 or above. For freight deliveries, you may require a forklift or pallet jack.

A signature is required upon delivery. Before you sign for your delivery, check all items have been delivered as shown on the packing slip, and look for any damage to your products.

Please note: If the freight truck driver tries to make the delivery but is turned away for any reason, there will be a re-delivery fee charged plus any Special Service Requests fees.

Freight: Special Service Requests – not available for online orders

Special Service Requests can be added to a Freight delivery for a fee. Please contact us to request a quote.

  • Hand unload: The driver will remove the recycling bins from the pallet(s), and take the pallet(s) with them when they leave.
  • Weekday date & time-specific: You can request a weekday date and time specific delivery.

We currently deliver to New Zealand, Australia and in the UK. For other countries, we can arrange international shipping by air or sea freight on your behalf from New Zealand, where we make our recycling bins.

Please contact us here if you would like to make an international order enquiry.

Q: What is your returns policy?

A: We’ve made our return policy as easy as possible. You must return your product within 30 days of the product being shipped. The product must be returned to us in an unused condition and in its original packaging. We require a sales order number, sale invoice number or proof of purchase. Custom orders are unable to be returned. We charge a $20 restocking fee per every 1-3 items returned.

Q: How do I return my Method order?

A: If your return meets all of the above requirements, please send your product to:

Level 4, 78 Victoria Street, Wellington, 6011

We recommend you use a reliable, trackable means to return your product to us as we are not responsible for missing consignments.

Please contact us if you intend to return a product to us and we'll be in touch once we have received your return.

Q: How long does it take to process returns?

A: If your return meets all of our return policy requirements, we will process the exchange or refund and send you a confirmation email. Any price variance will either be charged via invoice or credited to you.

If a product is deemed unfit for return, we will notify you the return has been rejected and no exchange or refund will be issued to you. The product will be shipped back to you at your cost.

The processing time is 5 - 10 business days from the date we receive your return.

Q: There’s a fault with my product. What do I do?

A: Contact our Customer Success team if you can’t diagnose the fault with your product.

Q: Can I customise my order?

A: If you have a custom order request, contact us for a quote. Minimum order quantities and additional charges will apply.

Q: Can Method collect my waste?

A: We do not collect recycling, organics, or waste. We have put together a guide to help you select a waste provider.

Q: Do your bins come with a guarantee?

A: Every single one of our 60L Office Recycling Bins comes with a three year warranty.

Q: I’m having difficulty ordering online

A: Contact us for help with processing your order. Our opening hours (NZDT) are as follows: Monday - Friday 8.30am - 5.00pm.

Q: How do I clean my Method bins?

A: To best clean our bins, we advise a soft cloth and a mild non-abrasive detergent.

We advise against washing Method lids in your dishwasher, or rinsing Touch lids as this may result in damage to the product.

Q: How do I clean my Precyclers?

A: Our Precyclers can be washed by hand with a soft cloth and a mild detergent, or they can be safely washed in your dishwasher.

Q: Can Method bins be kept outside?

A: The bins have been designed for an internal environment, therefore we advise against them being kept outside.

When processing a payment using a Visa or Mastercard on our online store, you may be redirected to 3D secure, an additional layer of security to make online shopping transactions safer, by authenticating a cardholder’s identity at the time of purchase. It’s provided by your card issuing bank and Visa as 'Verified by Visa', or by Mastercard as 'Mastercard SecureCode' depending on which type of card you're using.

How 3D Secure works
3D Secure adds an additional step to the authentication of online payments. In order to complete a transaction using a credit or debit card, a cardholder must provide additional proof of identity, such as the cardholders address, credit limit, a password or other information only known by the cardholder. Control over what details are needed to verify the cardholder sits with the issuing bank for the card used. If you're not sure what these details are, you should contact your bank before attempting the verification.

Failed authentications

In some cases, a legitimate customer may fail authorisation during the payment process due to differences between their answers and the issuing banks records, or may back out of the transaction without completing it which will result in a failed authentication. You'll receive a payment failure message on the Method site if this happens. In this case, the customer should contact the bank that issued their card. This is because 3D Secure is taken as proof the true cardholder made the transaction, and therefore the risk for fraud ordinarily falls back to the card issuing bank.

Next steps for failed authentications

If your transaction has failed via 3D secure, and you would like us to complete your Method order, we can manually process your order and send you an invoice via Xero – we accept credit card payments online.

Alternatively, return to the Method online store and attempt to process your payment again with the correct details after contacting your bank.

Read our warranty here.

Method's bins are designed for recovery, meaning that they're easily recyclable in a circular fashion; meaning they can be recycled into new bins. We take product stewardship seriously and want to make sure the bins and their materials are kept out of landfill and reused or recycled in the most sustainable way.


If you have bins, accessories or parts that are at the end of their life get in touch with us here and we will do our best to help you find an end of life solution. Similarly, if you no longer need your bins for whatever reason feel free to get in touch here and we can help you to find the most sustainable resolution.